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Restart the Microsoft Online Services Sign-in Assistant service (if it's installed). Run the Enable_SIA_Debug_Tracing.reg file on the computer that's experiencing the issue to update the registry. Start Notepad, copy and paste the following text to a new file, and then save the file as Enable_SIA_Debug_Tracing.reg: Windows Registry Editor Version 5.00 To enable debug tracing for the Microsoft Online Services Sign-in Assistant, follow these steps: Enable debug tracing for the Microsoft Online Services Sign-in Assistant Before you modify it, back up the registry for restoration in case problems occur. Serious problems might occur if you modify the registry incorrectly.

Follow the steps in this section carefully.